Shipping policy
Order processing and custom production
Drop 17 sells ready-to-order merchandise and custom products. Production time and carrier transit time are separate.
Most custom orders are completed within 7–10 business days after artwork approval, as outlined on our contact page. Timing varies by product, quantity, decoration method, supplier availability, and proof approval. The estimate provided for your specific project takes priority. Contact orders@drop17.com before ordering if you have a firm deadline.
Orders that do not require custom production are typically processed within 24–48 hours, excluding weekends and holidays. Custom and made-to-order products require their production time before dispatch.
Shipping options and delivery estimates
Available shipping services, charges, and destination eligibility are shown at checkout or in your custom project quote. Carrier delivery estimates apply after dispatch and do not include custom production time. Express shipping speeds up transit; it does not automatically shorten production.
Delivery estimates vary by destination, carrier service, and order. We will notify you if we become aware of a delay affecting your order. If you need a product by a specific date, please contact us before placing your order so we can confirm the available options.
Shipping charges and destinations
Shipping charges depend on the items, package size and weight, destination, and service selected. Review the shipping charge at checkout before placing an online order. For quote-based projects, shipping is confirmed in your project quote before you approve the order. We ship to destinations available at checkout; contact us about other destinations before ordering.
Tracking
When tracking is available, we will email the tracking details after dispatch.
Lost, damaged, or incorrect shipments
If your shipment is lost, damaged, or incorrect, contact orders@drop17.com so we can investigate and help resolve the issue.
Returns and refunds
See our return and refund policy for eligibility, return authorization, customer-paid return shipping, the 15% restocking fee for eligible non-defective returns, and exceptions for defects, damage, or Drop 17 errors.
Contact
Order and shipping questions: orders@drop17.com
General inquiries: hello@drop17.com
Phone: 513-319-6968